Free Shipping within Germany, Austria and Switzerland

FAQs retail customers

You're not the first one to ask us a question. Therefore, we at MONACO DUCK have already answered the most common questions from our business customers in advance. Nevertheless, we are looking forward to all further questions to our sales team retail@monacoduck.com.

Order/Sales:

We have a digital sales guide and a printed brand book, which can also be used for training purposes. We are always happy to provide it. Contact our sales team retail@monacoduck.com.
Yes, our NoS articles from our online shop.
Own designs are possible. However, a small surcharge and minimum quantity are unavoidable.
Contact our sales team retail@monacoduck.com for current dates.
Some models, especially our sneakers, can also be produced in larger sizes than 46. Contact our sales team retail@monacoduck.com.
Half sizes are not available as NoS articles, but are possible in the pre-order at Sneaker Max, Jackboot, Chelsea Boots and the Loafers.

Product:

Basically, our sneakers and men's loafers are half a size larger, the women's slippers a little smaller and the jackboot up to a whole size larger. All other models have a normal fit.
Merino Wool is breathable, so it warms in winter, but also cools in summer. The leather lining is perforated and supports the function of the wool. We also use a particularly fine summer wool for our summer collections.
With all our sneakers Charlie, Lou, Max and Felix you can take the sole out of the shoe and if necessary put your own insole in the shoe.
Merino wool is very easy to care for. It can be cleaned very well, although it is often not necessary. Merino Wool made of 100% pure sheep wool is self-cleaning due to its natural properties, especially in combination with oxygen. A few hours in the fresh air, then wipe with a damp cloth, let it dry and, if necessary, treat it with a soft brush are sufficient to care for your shoes with MONACO DUCKs.
The elaborate processing of the new wool, the fulling, makes the merino wool not only more resistant and warmer, but also water-repellent. MONACO DUCK shoes are water-repellent and can of course also be worn in the rain.

Service:

Please send it with delivery note and reason for complaint to BAVARIA VENTURES UG, Gollierstrasse 70, House C, 4th floor in 80339 Munich. We will check the complaint.
Basically we cannot take back the goods. However, we are always happy to discuss such matters individually. An exchange may also be possible. Contact our sales team retail@monacoduck.com for detailed information.
We have canvas posters in two different sizes for the shop window as well as shoe trees and our brand books with information about the brand. Contact our sales team for further information at retail@monacoduck.com.
EN
EN